Social Services Manager

Social Services · SeaTac, Washington
Department Social Services
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation $65-70,000

Location: SeaTac, WA

Application Due Date: December 13, 2021

Supervisor: Director of Housing & Social Services


About the Organization:

African Community Housing & Development (ACHD) is a community-founded organization led by African Diaspora with the mission of achieving equitable health, housing, economic development, as well as legal and educational services for African-descent immigrant and refugee communities, families, and individuals in King County. ACHD’s vision is to have an informed African immigrant and refugee community that is engaged in the holistic development of their families, communities, and environment. ACHD achieves its goals through educating the community and sharing community-based tools to mitigate inequity. ACHD focuses on equitable and culturally relevant health, legal, and educational services; housing stability and economic development; and land-use, real estate, and property development.


ACHD understands the historical values and the importance of organizing, strengthening, and honoring collective wisdom. ACHD collaborates with many organizations working on similar goals throughout south King County, including community-based organizations, small business owners, parent groups, and coalitions. 


About the Position:

The Social Services Manager will work closely with the Housing & Social Services Director, the EPRAP Manager, and the Associate Director to manage ACHD’s social services programs. This includes supervising and supporting case managers, designing and executing programs, reporting to funders, and managing program budgets and staffing needs.


Position Duties:

  • Manage Social Services Department staff, including regular performance reviews
  • Ensure regular trainings and cross-trainings to ensure skilled case management
  • Manage ACHD’s Drug Records Expungement Program (“The Phoenix Program”), Eviction Prevention, Senior Wellness, and other social service programs
  • Ensure accurate and compelling reporting to funders
  • Manage program budgets, including staffing and program expenses
  • Ensure high-quality, culturally-responsive social services


Required Qualifications:

  • Three or more years working in social services, case management, social work, or related field
  • Ability to engage with and serve the African Diaspora community in a culturally-responsive and respectful manner
  • Ability to handle multiple tasks and demands, establish priorities, manage deadlines, and work effectively in a energetic environment
  • Knowledge of Microsoft Office suite, specifically Excel, Teams, Outlook, and Word. 
  • Strong communication and writing skills, and preferably report writing experience
  • Demonstrated management/supervision experience; ability to motivate and support a talented and diverse staff 
  • National background check and verification of COVID vaccination will be required


Preferred Qualifications:

  • Bachelor's or Master's degree in social work, nonprofit management, or related field
  • Experience with Apricot or another case management database
  • Fluency in a language other than English, especially an African language


Supervisory Responsibilities:  

This position will serve as the direct supervisor for the Staff Attorney, the Phoenix Program Manager, two full-time Case Managers, and two part-time Case Managers.


Note: ACHD emphasizes a highly collaborative approach that is rooted in equity and co-learning. Each staff member brings a highly valuable and essential background and perspective. Accordingly, supervisors are to lead with equity and humbleness. They are accountable to staff members, working to ensure the needs of staff are met. ACHD believes that a healthy and safe environment where feedback and learning is two-way is key to the success of the organizations. In other words, supervisors and staff collaborate on building a positive environment where they learn together, and mistakes are considered a healthy part of personal and professional growth.


African Community Housing and Development does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Thank You

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  • Location
    SeaTac, Washington
  • Department
    Social Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor
  • Compensation
    $65-70,000