Social Services Manager

Social Services · SeaTac, Washington
Department Social Services
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation $65-70,000 + full benefits

Social Services Manager

Salary Range: $65-70,000 + full benefits

Location: SeaTac, WA

Application Due Date: May 1, 2022

Supervisor: Director of Housing & Social Services


About the Organization:

African Community Housing & Development (ACHD) is a culturally-specific, community-founded organization led by visionary Black women and a community Board of Directors. ACHD works towards an informed African Diaspora immigrant and refugee community that is engaged in the holistic development of families, communities, and environment. ACHD focuses on equitable and culturally-relevant health, legal, and educational services; housing stability and economic development; and land-use, real estate, and property development. ACHD staff speak a collective 12 languages, and the majority identify as Black, Indigenous, or People of Color.


About the Position:

The Social Services Manager will work closely with the Housing & Social Services Director, the EPRAP Manager, and the Associate Director to manage ACHD’s social services programs. This includes supervising and supporting case managers, designing and executing programs, reporting to funders, and managing program budgets and staffing needs.


Position Duties:

  • Manage Social Services Department staff, including regular performance reviews
  • Ensure regular trainings and cross-trainings to ensure skilled case management
  • Manage ACHD’s Drug Records Expungement Program (“The Phoenix Program”), Youth Mentorship Program, Food Access, Senior Wellness, and other social service programs, as well as the Database & IT Coordinator position
  • Ensure accurate and compelling reporting to funders
  • Manage program budgets, including staffing and program expenses
  • Ensure high-quality, culturally-responsive social services


Required Qualifications:

  • Three or more years working in social services, case management, social work, or related field
  • Ability to engage with and serve the African Diaspora community in a culturally-responsive and respectful manner
  • Ability to handle multiple tasks and demands, establish priorities, manage deadlines, and work effectively in a energetic environment
  • Knowledge of Microsoft Office suite, specifically Excel, Teams, Outlook, and Word. 
  • Strong communication and writing skills, and preferably report writing experience
  • Demonstrated management/supervision experience; ability to motivate and support a talented and diverse staff 
  • Background check and verification of COVID vaccination will be required


Preferred Qualifications:

  • Bachelor's or Master's degree in social work, nonprofit management, or related field
  • Experience with Apricot or another case management database
  • Fluency in a language other than English, especially an African language


Supervisory Responsibilities:  

This position oversees all positions in the Social Services Department, as well as the Database & IT Coordinator.


Note: ACHD emphasizes a highly collaborative approach that is rooted in equity and co-learning. Supervisors are to lead with equity and humbleness, recognizing that each staff member brings a highly valuable and essential background and perspective. Accordingly, supervisors are also accountable to staff members, working to ensure they (supervisors) are meeting the needs of staff and providing a healthy and safe environment where feedback and learning is two-way. In other words, supervisors should work to build a positive environment where staff and supervisors learn together, and mistakes are considered a healthy part of personal and professional growth.


African Community Housing and Development does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Thank You

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  • Location
    SeaTac, Washington
  • Department
    Social Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor
  • Compensation
    $65-70,000 + full benefits